Debit card FAQs

In simple terms, a debit card is a payment card that is linked to a checking bank account. And whenever you use a debit card to make payments it debit the bank account with the payable amount. They can be used to make payments at POS terminals and to withdraw money from ATMs. 

Most of us often get confused between atm card and debit card. An atm card is a PIN-based card designed specifically for withdrawing money from ATMs. Whereas debit cards are a more versatile payment method that you can use at restaurants, shopping malls, departmental stores, and almost everywhere where you can see a POS machine.

Nowadays, most banks issue debit cum ATM cards for their customers that can serve both purposes.

  • What is the difference between credit card and debit card?

Debit cards and credit cards are almost identical, both of them have 16-digit card numbers, expiry dates, and CVV numbers. But there is a huge technical difference between them.

When you use your debit card to make a payment, the money gets deducted from your checking account. That means you have to have the money in your bank account to be able to use your debit card. 

Alternatively, with a credit card, you can borrow money from the credit card issuer up to a predetermined limit (generally known as credit limit), and at the end of each month, you have to make your credit card bill payment on a fixed date called credit card due date.

In contrast, debit cards do not require a monthly billing system. You simply make regular deposits to your bank account to keep using your card.

  • What is a prepaid debit card?

The prepaid debit cards are much like the e-wallets where you can load money and use that to make payments. You can only make payments using those prepaid cards if you currently have money on the card; once your card balance drops, you have to reload it. Just like with e-wallets, the maximum prepaid debit card transaction limit is what’s loaded on the card. 

Prepaid debit cards are a popular alternative among those who don’t have access to credit card or debit cards. Most of the time there are multiple fees associated with prepaid debit cards, so if you are planning to apply for one make sure to read the complete terms and conditions.

  • Can I have two debit cards for the same account

Yes, most Indian banks allow their customers to have more than one active debit card under a single bank account. But the two cards should not be the same. For example, you can’t get two icici bank visa platinum debit cards under a single ICICI bank account.

  • What to do when debit card is lost?

There is always a huge risk of misuse involved with a missing debit card. So if your card gets missing, the first thing you need to do is to block the lost debit card from your net banking/mobile banking account and then report the missing card by calling your debit card customer care number. In case you don’t have access to online banking services, then you can call the customer service number and ask them to block your card as soon as possible. 

Also, if you suspect that your card is stolen, then you should file an FIR at your nearby police station.   

  • How to replace a debit card that is missing?

As soon as you submit your card missing report to your bank, the bank will immediately block your existing debit card and issue a new one with a different card number. The new debit card will be delivered to your address within a few days.

  • How to block debit card when it is missing?

The easiest way to block a missing debit card is by calling the customer service number. Also if you have access to online debit card services, then you can do it more easily from your net banking or mobile banking account.

  • How to file a debit card dispute?

When you spot a suspicious transaction in your debit account, or if you do not like a particular service and want a refund, you can dispute it. When filing a debit card dispute, you must provide all details supporting your claim and submit a cardholder dispute form, which will be provided by the bank. 

It is very difficult to win a debit card transaction dispute because the money has already been taken from your account. The chances of getting a chargeback will depend on how your bank handles the issue. Keeping in touch with your debit card issuer is therefore vital.

  • Why can’t I use my debit card for international transactions? how to activate debit card for international use?

As per the new RBI regulations International transactions on new debit cards are temporarily disabled. But that does not mean that you can’t use your card to make international transactions, all you have to do is to enable the debit card international transaction option from your net banking or mobile banking account. 

Although, a majority of Indian debit cards can’t be used for international transactions. So if you can’t turn on the international transaction feature, then confirm with your bank if your card supports the international debit card payment or not.

  •  Is it possible to surrender an old debit card?

It is fairly simple to surrender/cancel your debit card permanently. Just visit your branch and submit your debit card close application along with the required documents, and very soon your card will be closed permanently.

  • How do I pay the annual debit card charges?

Actually, you don’t need to do anything. The bank will deduct the debit card annual fee from the bank account linked to your debit card. On your bank statement, it will appear as AMC (annual maintenance charges).

  • How to redeem debit card points?

Naturally, rewards points are not that difficult to redeem, you can redeem your earned debit card points from your online banking account or by calling the customer service number. There are various redemption options available, you can use them to book flight tickets, get products from the rewards catalog, and can also redeem them in cash. 

Now the debit card points redemption process may differ from bank to bank, therefore I would recommend you visit your bank’s official page. For instance, if you want to know how to redeem hdfc debit card points then you should visit hdfc debit card reward points T&C page.

  • How to check debit card status online and offline?

If you have access to your bank’s online debit card services, then your net banking or mobile banking account would be the easiest option to do the same. You can also call your bank’s customer service number and ask the executive for the information.

  • How emi works on debit card?

If you opt for the debit card emi option, first of all, the complete bill amount will be debited from your bank, and after a couple of days it will be refunded and the bill amount will be converted into EMI. The monthly installments will be debited from your bank. That means if you don’t have a sufficient balance in your bank, you can’t apply for the debit card EMI.

But not everyone is eligible for the debit card emi offer, your bank holds the right to decide if you are worthy of the feature or not. So if you are a sbi debit card user and want to know how to avail emi on sbi debit card? then make sure to take a look at the sbi debit card emi page.

  • Where can I find my debit card pin, CVV number, and card number?

    • Where is debit card number written?

You may have noticed a 16-digit number engraved/printed on the front side of your card, this is your debit card number

    • Where is cvv number on debit card? 

Your debit card cvv number can generally be found on the back of your debit card. This would be a three-digit number(for american express debit cards it is four-digits) printed just beside the area where you need to sign your card.

    • How to find atm pin number on debit card?

You can’t find your debit card pin on your card, because you have to create your debit card PIN by yourself during the new atm card activation process and remember it. Now if you don’t know how to generate debit card pin? Then you can follow the steps given below.

    • How to change debit card pin from ATM?

In case you have forgotten your debit card pin, you can also reset it. Just visit your nearby ATM and follow the steps given below.

  1. Insert your card into the ATM and select the forgot debit card pin or Re-generate PIN option.
  2. Enter your registered mobile number.
  3. You will get an OTP on that number.
  4. Enter the OTP on the ATM screen.
  5. Now you will be asked to choose a new ATM PIN. 
  6. Enter the new atm PIN and confirm your selection.

Your PIN will get reset immediately and you can use your card right after the process ends.

  • When debit card EMI installments are deducted?

Until your loan on debit card tenor gets completed, the monthly installment amount will get deducted from your bank account on the 2nd or 5th day of every month.

  • Why is my debit card declined when I have money? how to fix a declined debit card?

Declining debit cards is embarrassing. Learn why it happens and how to fix it.

  • You have exceeded your debit card daily limit.

Almost all debit cards have a set debit card transaction limit, and if you exceed that limit, your card may refuse further transactions, even though you have enough money in your account.

    • How to fix it:
      • Keep track of your existing daily debit card swipe limit from your online baking account.
      • If you think that you may exceed your daily debit card payment limit, then inform your card issuer about it in advance and ask them to allow the transaction.
  • The card is not activated yet.

To keep the security of your debit card account intact, nowadays debit card companies send their debit cards n n inactive state. And without activating your card you can’t do any debit card transaction with it.

    • How to activate new debit card?
      • You can activate your card from your debit card net banking account or from your nearby ATM. You can follow the instruction manual given with your new debit card.

In most cases, a new debit card can only be activated at the parent bank’s ATM. For instance, if you want to activate your sbi card, then you have to visit your nearby sbi atm

  • You have forgotten your PIN.

If you have forgotten your debit card pin, then you can’t use your card for any POS or ATM transactions. However, you can still perform debit card online transactions.

    • How to fix it:
      • You have to re-generate debit card pin. The debit card pin generation process is discussed in question no. 17

Note: If you enter the wrong atm pin too many times, your bank will hotlist your card.

  • Your card type is not accepted.

ATM or POS terminals do not always accept all types of debit cards (MasterCard, Visa, Rupay, etc). So if your card type is not supported at the ATM or POS machine, it will decline the transaction.

    • How to fix it:
      • Make sure that the card belongs to the types of cards that the atm or pos terminal accepts.
  • Your card is hotlisted by the bank.

Now, what is hotlisting of debit card? Your bank may sometimes decline your transaction to protect your account from getting robbed. Especially if it is an international or very high-value transaction, and this is called debit card hotlisting.

    • How to remove hotlisting of debit card?
      • Just inform your bank that it is a legitimate debit card transaction and you are willing to perform it.
  • The card is expired.

Debit cards do get expired. And if you are trying to use your expired card, your transaction will surely get declined.

    • What to do if debit card expires?
      • Ask your bank to replace the expired debit card, unless they have already sent you one. If you are thinking about how to know expiry date of debit card? then feel free to take a look at question no. 19
  • Which bank first introduced debit card in India?

In 1987 HSBC bank became the very first bank that introduced ATM machines as well as ATM cards in India. The first ATM machine was established at Andheri East in Mumbai. In India, it was the very first introduction of payment cards that you could use to take out money from your bank account.

  • Where is expiry date on debit card? what to do when debit card expires?

Each and every debit card has its own specific expiry date. You can find your debit card expiry date printed on the front side of your card (often mentioned as Valid Thru). Once the date is over you can apply to your bank for a replacement debit card.

  • A debit card or cash, which one is better?

In recent times debit cards are becoming more popular than regular cash payments or cheques, here’s why:

  • Making payment through debit cards is much more convenient than cash, instead of fumbling around for changes, you can take your debit card and make the payment with just a swipe or tap.
  • Debit cards are much more secure than traditional payment methods. Although they can be stolen, the encryption method that debit card companies use to secure your data is very robust and can not be tampered with easily. 
  • Banks often offer attractive deals on certain debit card payments, which you can’t get access to with the traditional payment options.
  • Many debit cards offer debit card purchase protection, which protects your orders during delivery. 
  • Debit cards are much easier to carry than cash. As well as taking up less space in your wallet, it eliminates the need for counting before making every payment.

Although cash is the go-to payment option for some Indians, debit card usage is increasing day by day as evident from the increasing number of active debit cards in India which has touched 940 million this year. 

  • Can I withdraw money with expired debit card?

No, you can use your expired debit card, the transaction will get declined. Once the debit card expiry date is over you can apply to your bank for a replacement.

  • Will debit card work after getting wet?

Absolutely, just dry it using a piece of cloth or something and you can use it right away without any trouble.

  • Will debit card work after being washed and dried?

A splash of water can not damage the magnetic strip or the chip, as long as your card is not bent, twisted, or physically damaged, you can use it without any issues.

But if your card is submerged in water for a long time, then the golden contacts of the debit card emv chip might get corroded. In such cases, clean the golden contacts of the emv chip and everything will be just fine. 

  • Which debit card is best for me?

It is quite difficult to answer such questions because a particular debit card can’t be useful for everyone. The best debit card for you would be that particular card that perfectly fits your budget, synchronizes with your spending pattern, and offers benefits that you can mostly utilize. 

If you’re still unsure, don’t worry. We have already simplified things for you. Check out our best Indian debit cards page and find the card that works best for you.

  •  What is international debit card? and why is it used?

There is a special type of debit card called international debit card. You can use those cards during your international trip. If you are looking for the best international debit card then take a look at the sbi platinum international debit card

  • Can debit card payment be reversed?

The bank may reverse a debit card transaction that is fraudulent or one for which service was paid for but never delivered. Generally, it is called chargeback and in order to get a debit card chargeback, you need to file a dispute against that particular debit card transaction or transaction. 

  • Which debit card is best for international transactions?

There are several good international cards available in India, but if you ask me for a particular one then I would recommend you apply for axis bank burgundy debit card which is a great card for international usage.

  • How to apply for a debit card?

A debit card can only be applied against an active bank account. Now, if you have made up your mind about a particular debit card, but don’t have an account with that bank, then you can visit a nearby branch. There, you can submit a bank account opening application and the debit card application at the same time.

But if you already have an active account with that bank, then you can submit your debit card application form from the bank’s official page or from your nearby branch. Those who still have not made up their mind can visit our best debit card page and find that card that suits their needs.

  • What is the best free debit card?

If you are an Axis burgundy customer, then you can apply for the Axis Burgundy debit card. It comes free of cost for the axis bank burgundy customers and offers excellent lifestyle benefits.

  • Which debit card transactions are prohibited in international locations?

If you are using an international debit card, then ideally, you can use it at foreign outlets or ATMs where your card type (MasterCard/Visa/American Express) is accepted. 

  • How many types of debit cards are there?

Debit cards are divided into 5 major categories. Regular debit cards, ATM Card, prepaid debit card, and Gift cards.

    • Regular debit cards:

These are generally linked to a checking bank account, and whenever you use those cards to make a payment or withdrawal, it deducts the transaction amount directly from the linked bank account. There are often some special discounts or cashback offers associated with debit cards.

    • ATM Card:

Debit card and atm card are same, with just a small difference. Unlike regular debit cards, ATM cards can only be used to withdraw cash from an ATM. 

    • Prepaid debit card:

The debit and prepaid cards are almost similar but prepaid cards are not linked to a specific bank account. These cards are much like e wallets where you can load money and use that to make payments. Once your card balance drops, you have to reload it. Just like with e-wallets, the maximum amount you can pay is what’s loaded on your prepaid card.

    • Gift debit card:

Yes, gift cards are also a part of the debit group. These cards are almost similar to prepaid cards. But the catch is that you can’t reload a gift card, they are for single use only.

  • Mastercard vs Visa vs Rupay which is better?

Rupay, Visa, and MasterCard are all payment networks, they work as a medium to authenticate your debit card payments. Technically there are not many differences among them, but in terms of acceptance and benefits, MasterCard and visa card are much ahead of rupay card. The rupay payment gateway can only be used in India whereas Visa and MasterCards are widely accepted across the globe. There are also differences among them which are mentioned below.

Feature

MasterCard

Visa

Rupay

Date of foundation 1966 1958 2014
Acceptance Across the globe Across the globe Only in India
Processing fee High High Low
Speed of processing a transaction Fast Fast Slow
Debit card insurance coverage  Available Available Available
  • Debit card vs credit card which is better?

While you may feel comfortable using a debit card you will be surprised to know that you are missing a lot because it is not helping you build your credit history. There are also some additional disadvantages of debit cards that make them less beneficial than credit cards.

  • Unlike debit cards, regular and responsible use of credit cards can help you in making an excellent credit score. A strong credit score helps you in getting a loan with minimal effort and a lower interest rate. 
  • Credit cards feature fraud protection cover that can provide you with coverage against fraudulent transactions. Although some debit cards have lost card liability cover, they are not as effective as credit cards.
  • In terms of benefits, credit cards are well ahead of debit cards. They can offer us a dynamic range of benefits at an affordable rate. On the other hand, premium debit cards come with much higher debit card annual charges.

In the world of finance, a strong credit score is a must-have thing. And a credit card is the easiest way to build them. That’s why young individuals should opt for credit cards over debit cards. 

  • How to claim accidental insurance on debit card?

If you have a rupay debit card, then there is a  good chance that you have active accidental insurance on your debit card. The debit card insurance coverage amount may depend on your card type, but it can support you and your family with a handsome amount of money if something unfortunate happens. But how to claim rupay card insurance coverage?

If you are unfamiliar with the process of claiming coverage, you should visit your local branch and your bank authority will assist you. But if you want to do it yourself then. Here is a brief description of the rupay debit card insurance claiming process.

For rupay pmjdy debit card holders:

  • First of all, you have to send all the necessary documents along with an insurance claiming application to rupay@newindia.co.in within 90 days of the incident.
  • Make a photocopy of all the documents you sent via Email and send them to New India Assurance Co. Ltd. via courier.

Address: Senior Divisional Manager

Department – Rupay insurance program The New India Assurance Co. Ltd.

DO 142300

1st Floor, NCL Premises

Plot No. C-6, Bandra Kurla Complex Bandra East, Mumbai- 400051

  • You may be asked to provide some additional documents which you should deliver within 60 days.
  • The new india assurance company will appoint an investigating officer who will cross-check all the details.
  • Once the investigation process is complete, you will get the money in your account within 10 days.

Now, you may face several problems during the process, in this case, you can visit the pmjdy rupay card insurance terms and conditions page for any kind of assistance. There you can also find the list of required documents and the important contact details.

For the rupay premium card variants, the process is almost similar, just you have to send the email to rupay@tataaig.com and the courier to the address given below.

Address: TATA – AIG General Insurance Co. Ltd A-501, 5th Floor, Bldg No – 4,

Infinity Park,

Dindoshi, Malad (East)

Mumbai- 400097

You can also find the list of required documents, additional terms and conditions, and important contact details from the rupay premium debit card insurance terms and conditions page.

  • Which debit cards are best in India?

We have compiled a list of the best Indian debit cards based on comparing their offered benefits. Hopefully, you will find it helpful.

Public sector banks

Name of the Bank

Name of the card

SBI SBI platinum international debit card
Bank of Baroda BOB bpcl debit card
UBI UBI platinum debit card
BOI  Bank of India rupay card
Canara Bank  Canara bank platinum debit card
PNB PNB gold debit card
Private sector banks ICICI Bank ICICI Coral+ international debit card
HDFC Bank
  1. HDFC millennia debit card
  2. HDFC times points debit card
Kotak Mahindra Bank Kotak platinum debit card
IDBI Bank IDBI Visa signature paywave card
Payments Bank Paytm payments bank Paytm debit card

Also, if you are looking for a more thorough review of the best Indian debit cards, then make sure to visit our top 16 debit cards page.

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